Epicor ERP is an integrated manufacturing and distribution software solution that enables you to plan, schedule, execute and monitor the entire manufacturing and distribution business. From raw materials to final product, Epicor ERP provides the greatest level of flexibility and agility possible. It is designed to support various manufacturing processes including discrete, make-to-order (MTO), engineer-to-order (ETO), configure-to-order (CT), mixed-mode and make-to-stock environments. Epicor 9 also extends to look after any after-market service committments.

Epicor’s ERP Core Modules comprises:

| Customer Relationship Management

• Contact Management - enhance customer service,
  • improve responsiveness and focus on business contacts
  • make it easy to keep in touch with your customers and prospects
  • Share customer information with entire organisation
  • manage contact interactions through task management
• Marketing Management – improve promotional ROI
  • retain customers by targeting with the right programs and messages
  • measure the success of your marketing campaigns
  • understand your target market and improve communications
• Lead & Opportunity Management – Increase sales revenues
  • proactively manage the entire life cycle of opportunities within your sales territories
  • equip sales people with the tool to convert more prospects to customers
  • get more accurate sales forecasts
  • automate many administrative tasks
• HelpDesk (Case Management) – gain happy customer referrals
  • improve productivity and effectiveness of your support centre
  • deliver first rate service while controlling costs
  • personalise high quality service from initial call to resolution
  • manage current case load and respond quickly
• Mobile connect
  • Help your sales people stay connected with customers without requiring network connections
  • Work anywhere a laptop can be taken
• Information Worker
  • Access desktop productivity tools used by 95% of business workers.

  • Utilise Microsoft Office standard desktop applications

  • Within Outlook have a secure seamless interface to Epicor CRM 

      2Epicor's ERP Customer Relationship Management brochure

| Sales Management

• Order Management – perfect the order to delivery process
  • track orders from entry to final shipment
  • produce perfect order fulfillment on demand
  • effectively manage all new and change orders effectively on line
  • meet all customer order processing style needs, eg blanket orders, price lists, credit checks, fulfillment,  stock allocation, picking, packing, cross docking, multiple locations, and payment options.
  • created jobs directly from quotes and enables the user to create, plan, schedule and release jobs against multiple lines and multiple releases
• Demand Management – anticipate changes in customer demand
  • reduce lead time for planning and procurement
  • manage and schedule customer contracts
  • automatically update changes using advanced EDI
  • schedule forecasted deliveries in conjunction with MRP
• Electronic Data Interchange (EDI)

• Storefront

• Sales connect

      2Epicor's ERP Sales Management brochure

| Service Management

• Contract Management
• Field Service
• Returned Material Authorisation

      2Epicor's ERP Service Management brochure

| Product Data Management

• Bill of Materials
• Routings
• Engineering Change and Revision Control
• Product Lifecycle Management
• Product Costing
• Product Configuration

      2Epicor's ERP Product Data Management brochure

| Planning and Scheduling

• Project Management
• Forecasting and Master Production Scheduling
• Materials Requirements Planning
• Scheduling and Resource Management
• Advanced Planning and Scheduling

      2Epicor's ERP Planning and Scheduling brochure

| Production Management

• Job Management — a comprehensive production control solution designed for the planning, routing, scheduling, costing and tracking of products including assembled, manufactured and semi assembled products.
• Lean Production
• Manufacturing Execution System
• Quality Assurance
• Advanced Quality Management

      2Epicor's ERP Production Management brochure

| Supply Chain Management

• Purchase Management
• Sourcing and Procurement
• Inventory Management
• Advanced Material Management
• Shipping and Receiving — provides a central application to monitor incoming and outgoing items whether they are shipments against an order, subcontract parts being sent to a supplier, raw material being received from a purchase order to a job or into inventory, or filling an order from stock
• Warehouse Management
• Handheld

      2Epicor's ERP Supply Chain Management brochure

| Financial Management

• Global Engines
• General Ledger
• Accounts Payable
• Accounts Receivable
• Rebates — allows the entry, review and update of rebate programs that the company runs for its customers. It allows the entry of Rebate Contracts  and the generation of rebate transactions
• Tax Connect
• Cash Management
• Credit Card Processing
• Multicurrency Management

• Multicompany Management

• Fixed Asset Management

      2Epicor's ERP Financial Management brochure

| Enterprise Performance Management

• Trackers and Dashboards
• Management Reporter
• Budget, Planning and Forecasting

• Operational Data Store and Data Warehousing

• Scorecards & KPI’s

      2Epicor's ERP Enterprise Performance Management brochure

| Governance, Risk and Compliance

• Risk Management
• Security Management
• Financial Governance
• Global Trade Compliance
• Environmental and Energy Management

      2Epicor's ERP Gorvernance, Risk and Compliance brochure

| Business Architecture

• Epicor Ice
• User Experience
• Business Process Management and Workflow Management
• Web 2.0
• System Tools

      2Epicor's ERP Business Architecture brochure

| Global Business Management

• Multicompany Management
• Global Multisite Management
• Multilingual Data Management
• Master Data Management
• Service Connect

      2Epicor's ERP Global Business Management brochure

Industry-Specific Manufacturing Software Solutions

• Aerospace and Defense
• Automotive
• Electronics and Electrical Equipment
• Fabricated Metals
• Furniture and Fixtures
• Industrial Machinery
• Medical Devices
• Rubber and Plastics 

• Pharmaceutical, Chemical and Allied Industries

If you would like to find out more about what Epicor Epicor ERP can do for you, send us a short eMail by clicking here or have a product specialist call you or call us: in Australia 1300 COGITA or in New Zealand 0800 COGITA.